Frequently Asked Questions

Who can participate?

Our services are designed with cross-cultural workers in mind, from pre-launch to post-field. Singles, couples, and families benefit from the services we offer. Although most of what we do focuses on adults, Matt is a Third Culture Kid (TCK) himself and has a heart for kids growing up between cultures. Our family debriefings include sessions that involve children ages 6 and up. Having raised three children on the field, Matt and Cindy can also be a resource for you as parents of TCKs.

If you are not a cross-cultural worker, you might still be able to benefit from what we have to offer. Contact us to set up a call to discuss your needs.

How much does it cost?

Cost varies based on service and location.

How do I get started?

Getting started is simple! Completing the form on the “Get Started” page gives us a big picture overview of who you are and what you need. Within a few days of receiving the form, we will connect with you by email to set up a video call so that we can get to know one another better and discuss the best approach to meet your needs. Click here to get started.

What are Matt and Cindy’s qualifications?

Matt, an ordained minister, and Cindy bring a wealth of experience and expertise to their roles, with qualifications that blend practical know-how with spiritual depth. With a combined service spanning over two decades across Albania and Greece, they have honed their cross-cultural understanding since 1999.

Both Matt and Cindy have specialized training in debriefing from Le Rucher, Europe's premier debriefing center. They have also completed Larry Crabb’s School of Spiritual Direction. Both are certified facilitators and trainers through the American Bible Society’s Trauma Healing Institute. Their academic foundation, which includes 30 undergraduate hours of Bible training, coupled with their degrees—a combination of two B.A.s and a B.S.—reflects a commitment to both practical and theological education.

Matt's upbringing as a Third Culture Kid (TCK) in Australia and their shared background in church-planting families enrich their understanding of the dynamics of growing up in cross-cultural and ministry families. As parents who raised three children while navigating cross-cultural experiences, Matt and Cindy embody resilience and empathy in their approach to member care.

Visit our about page to learn more about Matt and Cindy.

Are Matt and Cindy licensed counselors?

No. While Matt and Cindy are highly qualified and able to meet many needs, they are not professional counselors. They would be happy to meet with you via video chat to learn more about your situation and make recommendations regarding continued connection or referrals to organizations that provide clinical services.

Where are you located?

The 631 Solution is located in Jackson, Tennessee. Matt and Cindy can host singles or couples in their home, where they have one floor of their home dedicated to guests with a king-sized bedroom, private bath, and a living space with a limited kitchenette.

While you are with them, Matt and Cindy not only provide talk-services, but relationships are also developed over shared meals.

They can make recommendations for nearby accommodations if you prefer more privacy.

For families with children, Matt and Cindy can travel to your location so that your children can remain in a comfortable, familiar space with many of their routines and caregivers still in place.

Visit our locations page to learn more about your options and our facility.

Can you come to my location?

The short answer is yes.

During our initial video call we will discuss the best option for where to connect: our space in Jackson, Tennessee; your space, whether your field of service or location of home assignment; or online via video chat service such as Zoom.

We often find that families with children are best served in their location as this decreases the cost of transportation and provides a familiar setting and continuity in routines for the younger family members.

What is the cost for you to come to my location?

The cost varies by service and location, as the cost of travel, available transportation, and selection of accommodation varies from place to place. We know that resources may be limited and are committed to functioning as economically as possible.

How do housing and meals work at my location?
Typically, we will stay at a local hotel or Airbnb in order to give you personal space to process each day’s sessions and complete any homework. We take care of our own meals.
Where do we meet if you come to my location?
We will work together to determine the most suitable place depending on the situation. Sometimes we will meet at a dining room table or in your living room. Other times sessions may happen at Matt and Cindy’s accommodations. We have also used a local meeting space on occasion. We provide all the necessary resources and tools.
What is debriefing?

Debriefing refers to a structured process of reflection and discussion aimed at helping cross-cultural workers process their experiences, emotions, and insights after engaging in work or living in a different cultural context.

It provides a safe space to share challenges, successes, and personal growth while navigating cultural differences. The aim is to identify areas of growth, address any issues or concerns, and develop strategies for thriving. This process is essential for promoting self-awareness, resilience, and cultural competence, ultimately enhancing effectiveness and well-being both on and off the field.

Visit our services page to learn more about debriefing.

What is coaching?

Coaching for cross-cultural workers within The 631 Solution framework is a personalized, forward-looking support system tailored to individuals or families experiencing the ever-present flux of transitions inherent in cross-cultural living.

Unlike debriefing, which primarily addresses past experiences, coaching focuses on navigating current circumstances and impending changes with intentionality and foresight. Through a collaborative partnership, individuals embark on a journey of reflection, strategizing, and planning to navigate transitions in a manner that fosters well-being, spiritual growth, and deeper connections with both God and others.

Visit our services page to learn more about coaching.

What is pastoral care?

Pastoral care for cross-cultural workers involves providing spiritual and emotional support tailored to the unique challenges and experiences faced by individuals or families engaged in cross-cultural missions or living abroad.

It encompasses a holistic approach that addresses the spiritual, emotional, relational, and practical aspects of their lives. Pastoral care may involve providing counsel, prayer support, and guidance on spiritual matters, as well as offering practical assistance with issues related to adaptation, cultural adjustment, and interpersonal dynamics in cross-cultural settings.

As pastoral caregivers, we seek to create a safe and nurturing environment where cross-cultural workers can explore their faith, process their experiences, receive encouragement and affirmation, and find practical help and resources to thrive in their work. This form of care is rooted in a deep understanding of the unique challenges and pressures faced by cross-cultural workers and aims to nurture their spiritual well-being, resilience, and sense of belonging.

Visit our services page to learn more about pastoral care.

What type of organizations benefit from your consultation services?

Organizations that send or support cross-cultural workers would benefit from our consultation services. This may include sending organizations, local communities, and outreach committees.

Visit our services page to learn more about the types of consultation services we provide.

Who would benefit from your equipping services?

Our equipping services are designed for sent ones, especially those who are just embarking on their journey in cross-cultural service.

Visit our services page to learn more about how we can partner with you, helping to equip you as you set out to serve in a cross-cultural context.

Do you offer services to those who are not cross-cultural workers?

When we have availability, we can offer many of our services to others, such as stateside ministry workers, business workers who are preparing to work internationally or returning from those assignments, or others who need to talk through a period of difficult experiences. We also offer premarital counseling and wedding officiating to couples in the local area.

Please, contact us for more information about these services.

I have more questions that aren’t answered here.
We understand. Please, complete the form on our contact page or email us directly at
How can I support The 631 Solution?

Thank you for your interest in supporting our work. The 631 Solution is a registered 501(c)(3) nonprofit organization. The fees generated by our services do not cover the  majority of our operating or living expenses. Our work is dependent on the generosity of faithful supporters like you. Click here to set up a one-time or recurring donation.

We were cross-cultural workers for a few years in Latin America. Unfortunately, we went through spiritual abuse and experienced poor leadership during our time on the field. When we returned to the States, we were afraid that we’d never be able to go back to the field because of what we had experienced. Matt and Cindy were highly recommended for us to have a safe place to debrief. They are professional, knowledgable, and amazing listeners. They lead with empathy and use their ministry to help people like us heal from their trauma and get back on the field and do what God has called them to do.


Latin America

Ready to Get Started?

The first step in the process is completing the “Get Started” form. We will connect with you via email to set up a video call to discuss your specific needs and create a personalized plan of action to keep you healthy and effective wherever you are in your journey.